At VogueVibe Store, we combine effortless sophistication with premium service to ensure your shopping experience is as stylish as our collections. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note for International Customers: We ship worldwide (excluding certain Asian and remote regions). Customs fees may apply and are the responsibility of the customer.

Returns & Exchanges

We want you to love every purchase from our curated collections. If you’re not completely satisfied, our returns process is designed for your convenience.

Return Policy Details

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging should be included where possible
  • Proof of purchase must be provided

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear
  • Bodysuits
  • Intimate apparel

All sale items are final sale unless defective.

How to Initiate a Return or Exchange

  1. Contact our team: Email us at [email protected] within 15 days of delivery with your order number and return details
  2. Receive authorization: We’ll respond within 1-2 business days with return instructions and a Return Merchandise Authorization (RMA) number
  3. Package your items: Securely pack the items with the RMA number clearly visible
  4. Ship your return: Send to:
    VogueVibe Store Returns
    378 Farland Avenue
    San Antonio, TX 78218 USA
  5. Track your return: We recommend using a trackable shipping service

Refund Process

  • Refunds processed within 5-7 business days after we receive and inspect your return
  • Refunds credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • Item must meet all return eligibility criteria
  • We’ll process your exchange once we receive the original item
  • For items of higher value, you’ll be charged the difference
  • For items of lower value, we’ll refund the difference
  • We cover shipping costs for replacement items

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a replacement or refund at no additional cost

International Returns

For our international customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark packages as “Returned Goods” to avoid additional customs charges

For any questions about our shipping or returns policy, please contact our customer service team at [email protected]. We’re happy to assist with any concerns.