At VogueVibe Store, we want you to love your purchase as much as we love curating our collections. If for any reason you’re not completely satisfied, our returns policy is designed with the same effortless sophistication you expect from a premium fashion destination.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging should be included where possible
  • A proof of purchase must be provided

Note: For hygiene reasons, we cannot accept returns on swimwear, bodysuits, or intimate apparel unless faulty. All sale items are final sale unless defective.

How to Initiate a Return or Exchange

Follow these steps for a seamless return experience:

  1. Contact our team: Email us at [email protected] with your order number and details about the item(s) you wish to return or exchange within 15 days of delivery.
  2. Receive authorization: We’ll respond within 1-2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package your items: Securely pack the items in their original packaging if possible, including the RMA number clearly visible on the package.
  4. Ship your return: Send the package to our returns center at:
    VogueVibe Store Returns
    378 Farland Avenue
    San Antonio, TX 78218
    USA
  5. Track your return: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the item received is faulty or incorrect. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for the refund to appear in your account depending on your financial institution

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • The item must meet all return eligibility criteria
  • We’ll process your exchange once we receive the original item
  • If the new item is of higher value, you’ll be charged the difference
  • If the new item is of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may request you return the damaged item

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear VogueVibe Store Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item Name: Item Size/Color: Reason for Return/Exchange: Preferred Resolution: (Refund/Exchange for [specific item if exchanging]) Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For our international customers (excluding certain Asian and remote regions):

  • Return shipping costs are the responsibility of the customer
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

For any questions about our returns policy, please contact us at [email protected]. Our customer service team is happy to assist you with any concerns.

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