Welcome to the VogueVibe Store FAQ, where we answer your most pressing questions about our curated fashion collections, global delivery, and effortless style experience. Below you’ll find everything you need to know about shopping with us.
About VogueVibe Store
Who is the VogueVibe Store customer?
Our ideal customer is the fashion-forward global shopper who appreciates curated collections from contemporary designers like Alexander Wang and Ganni. You value trend-conscious pieces that blend runway inspiration with wearable style, and expect premium delivery service to match your fashion standards.
What defines VogueVibe’s store aesthetic?
We specialize in elevated contemporary fashion with a focus on versatile wardrobe builders – from statement tees to cargo skirts that transition effortlessly from day to night. Our collections emphasize modern silhouettes, premium fabrics, and trend-right details.
Product Questions
What types of clothing does VogueVibe specialize in?
Our curated menu focuses on six key categories: Coats & Jackets, Jumpsuits & Rompers, Shorts, Skirts, Sportswear, and T-shirts. Each collection features contemporary designers and trend-conscious pieces selected by our fashion experts.
How do I know what size to order?
Each product page includes detailed size charts with measurements. For designer items, we recommend checking measurements rather than relying on standard sizing. When in doubt, our customer service team at [email protected] can provide specific garment measurements.
Are your products authentic designer items?
Absolutely. We source all designer pieces (like Alexander Wang and Ganni) directly from authorized suppliers. Every item undergoes authentication by our fashion experts before shipping from our San Antonio headquarters.
Shipping & Delivery
Where does VogueVibe ship?
We offer global delivery to most countries via premium carriers (excluding some remote areas in Asia and other regions). During checkout, simply enter your address to confirm service availability.
What are my shipping options?
Express Delivery: $12.95 via DHL/FedEx (10-15 business days after 1-2 day processing)
Complimentary Standard Shipping: Free on orders over $50 via EMS (15-25 business days after processing)
Complimentary Standard Shipping: Free on orders over $50 via EMS (15-25 business days after processing)
How can I track my order?
All orders include real-time tracking. You’ll receive a tracking link via email once your package ships from our San Antonio headquarters. Track your fashion parcel every stylish step of its journey!
Returns & Exchanges
What is your return policy?
We offer 15-day returns from delivery date for full refunds. Items must be unworn with tags attached. Start your return by emailing [email protected] with your order number.
Do you offer exchanges?
Currently we process returns for refunds only. For size exchanges, we recommend returning the original item and placing a new order to ensure you secure your desired size before it sells out.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for your protection.
Payments & Security
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are processed through secure payment gateways with 256-bit encryption.
Is my payment information secure?
Absolutely. We never store your full payment details on our servers. All transactions are processed through PCI-compliant payment processors using industry-standard encryption.
Why was my payment declined?
Common reasons include: insufficient funds, billing address mismatch, or your bank’s fraud prevention measures. Try again or contact your card issuer. For persistent issues, we recommend using PayPal as an alternative.
Account & Customer Service
How do I reset my password?
Click “Forgot Password” on the login page and enter your email. You’ll receive a secure link to create a new password within minutes.
How can I contact customer service?
Our fashion-forward support team responds to emails at [email protected] within 24 hours (except weekends). For faster service, include your order number in the subject line.
Do you offer styling advice?
Absolutely! Our fashion experts love helping customers create complete looks. Email us describing your style goals and we’ll suggest pieces from our collections that match your aesthetic.
At VogueVibe Store, we’re committed to delivering more than clothes – we’re bringing global fashion to your doorstep without compromising on quality, trends, or value. Because when you look good, you should feel good about every aspect of your purchase.